Our Fee Policy

We provide services for private pay (self-funded), Medicare referred and other third-party funded services.  There may be a gap fee associated with the services we provide.  Information about our fees and policies is available when you book with us, and in the information you will receive via email to confirm your booking.  Please ensure you read the booking emails before attending.  Please make sure you are aware of our late cancellation and non-attendance policy.

Self-funded and Medicare Funded:

When you attend our service you will be billed for your appointment on the day.  If you attend by telehealth (video call oir phone) we will invoice you at the end of the appointment or arrange a pre-payment by card. If you will experience any difficulty in paying for your services, please speak with us before your appointment, about a range of options – we try to be flexible and accommodating.

We are unable to “bilk bill” or offer a free service.

For Medicare rebates to be claimed for GP referred services, you will need a valid GP referral to claim a rebate.  Currently Medicare has a limit of 10 individual session rebates plus 10 group session rebatyes per year for Mental Health Care Plan (Better Acccess) referrals.  Eating Disorder referrals have a limit of 40 rebates per year.  You may bve eligible for an additional 5 Chronic Disease Management rebates -please discuss with your GP.

Rebates are available for both individual and group sessions.  Some conditions apply on group sessions – please contact us for details. 

We process Medicare rebates on your behalf at the conclusion of your appointment.  This is a courtesy service to assist you with a faster claim process.  If you have not had your rebate in 1-3 business days, please check with us. 


Other Funders and Referrers:

We accept funding from:



Open Place 


Open Arms


and other organisations by arrangement.

There is generally no gap fee if you have a third -party (ie. someone else or an organisation)  paying for your services -some exceptions apply.

You must have approval for us to bill another organisation and we may need  a copy of your approval so we can be clear on who we are billing and the services that they are approving.  Not alll of our clinicians work with all of these funders so please check with us when booking. 

Please note that many third-party funders do not pay for non-attendance late cancellation fees.


 Non-attendance and Cancellation Policy:

Our clinicians set aside time to be available exclusively for your support and services.  We therefore encourage you to contact us as soon as possible if you need to change or cancel an appointment.  This assists us to keep waitlists down, as we can offer the appointment to someone who may be waiting for support.

We do not commence appointments more than 15min after the scheduled time, these will be considered “not attended”.  This helps us to remain on-time for all who have booked an appointment and ensures we have the time to deliver effective services.

We charge the following fees for non attendance:

  • For Medicare, Private, WorkSafe, TAC, and other funders: Full fee will be charged to the person who did not attend the appointment where less than 24 hours notice is given.
  • For NDIS: Full fee will be charged where less than 48 hours notice is given (reflecting the extra notice required to arrange carers and transport making it difficult to fill cancelled appointments).
  • For Open Arms and some other funders, no cancellation fee is charged.

Non-attendance/late cancellation fees are only waived where a medical certificate is provided and only once per episode of care.

Future appointments may be cancelled if non-attendance fees remain unpaid.  We also cancel future appointments where there is more than 2 non-attendances or late cancellations in an episode of care.  Regular cancellation will also result in review of services offered.